Terms and Conditions
- We hope that you are happy with your orders but should you not be 100% happy with them we accpet refunds on all orders which are not personalised. These orders have to be returned to us with 28 days and in a sellable condition.
- Due to practical reasons we do not unfortunatelty accept refunds on customised/personalised products.
- All orders must be paid for in full before we are able to post them.
- Items which contain edible treats are assembled in our premises but are made elsewhere therefore we cannot take any responsibility for products which may have been in contact with nuts so if you do suffer from allergies then please be aware of this and be aware that it is your responsibility.
- No products are made until complete payment has been processed due to the perosnalised nature of our items.
- Any orders which are cancelled cannot be refunded unless cancellation is within 24 hours of payment.
- Postage prices include the cost of handling and packaging and so any discrepencies regarding the cost of the stampage shown on the packaging will not be taken seriously.
- If you do return a product to us for alterations or refund (non personalised products for refund only) we cannot pay for your postage.
- All items are made to order and so can take several days to complete. Because we are a small company and take great care over each product please allow a reasonable time before receipt of your item. Our turn around time is usually 2 weeks, if you do require a rushed order please contact us direct to discuss.
- All of our items are handmade and so it is important to remember that each item will vary slightly and there may be slight imperfections as we have made these items by hand and not by machine.
Please note, any orders placed after the 17th November will not be guaranteed to be with you in time for Christmas. This is due to everything being handmade to order and the vast amount of orders we have.